AI agents are becoming active participants in how we interact with the web. Yet because of their novelty, few platforms are designed to support them effectively. Agent Experience (AX) is the emerging discipline for optimizing the full experience these agents have using digital services—ensuring AI agents can autonomously navigate, retrieve information, and complete tasks effectively within modern web ecosystems.
To give direction to AX, the open source contributors of agentexperience.ax have created Principles of AX that provide a framework for applying these practices. They focus on three key areas:
- Human centricity, ensuring we stay focused on user’s and treat agents as an extension of the user
- Agent accessibility, removing technical barriers that prevent agents from functioning effectively; and
- Contextual alignment, ensuring agents receive the right information to make useful decisions.
For developers, this means rethinking how we build for a Web where AI agents aren’t just an afterthought but a central part of how applications function. Understanding and applying Principles of AX will be essential to making AI-powered experiences truly work—for both humans and the agents acting on their behalf. Optimizing our user experience (UX) means optimizing for AX where users are using agents to work on their behalf.
For businesses, AX isn’t just about better AI interactions. It’s about remaining relevant and staying competitive in an AI-driven world. Companies that design their platforms with agents in mind will enable better automation, improve efficiency, and enhance customer experiences. Those that don’t, risk falling behind as AI-powered ecosystems reshape how information is discovered, processed, and experienced in a digital environment.
As AI continues to evolve, AX will define how effectively businesses and developers adapt to capture this new generation of consumption and interaction. Take the next step in optimizing your agent experience. Review the Principles of AX and assess where your current AX stands for the users interacting with your system through agents. Dive into the other material on how to improve your AX and join the conversation on shaping the future of AX. Your users and their agents will thank you.
