Enterprise teams can now create, track, and reply to support tickets without leaving Netlify in our new Support Hub. Go to User settings > Support to see your tickets, check their status, and continue your conversation with the Netlify support team.

Team Owners can see every ticket their team members created, not just their own. The Requester column shows who opened each ticket. Members on your team can only view the tickets they opened.

What you can do

Create tickets with a subject, a Markdown description, and CC recipients.
Track progress with clear statuses: Open, Awaiting customer response, and Closed.
Search, sort, and filter your tickets, including tickets you’re CC’d on.
Reply from the dashboard. Your reply goes straight to the support team.

Not on Enterprise?

Support is available on every plan, including Free plans. Use the Netlify Support page or email support@netlify.com.

Learn more

Learn more from our Support Hub guide